Estimated delivery time:

Europe: express shipping with delivery in 1-3 working days 25,00 €

America: express shipping with delivery in 1-3 working days 22,00 $

You will receive a tracking number as soon as your parcel has shipped.

Deliveries will be completed during business hours from Monday to Friday, excluding holidays.

If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times.

All orders are processed automatically and associated to the selected shipping method.

If you would like to receive more information regarding your shipment, you can contact us via e-mail by completing the contact form.

We are available from 9.00 am to 6.00 pm (CET), from Monday to Friday, excluding public holidays.

It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website.

Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes.

Berberly ships to 32 countries..

The order must be placed on the website of the country you wish to ship to.

If you select another shipping country your shopping bag may be modified or emptied.

It is not currently possible to deliver or return products purchased online to any of our retailer stores.

We can only deliver to private or business addresses.

It is not currently possible to deliver an order to more than one address.

If you wish to ship to two or more different addresses, please place a separate order for each destination.

We are currently unable to ship orders to general delivery and P.O. boxes. 

Orders placed for these types of address will be cancelled automatically.

For security reasons, some  purchases made on new.berberly.com will require the customer, or a delegate over the age of 18, to sign for delivery. 

If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times.

If all three attempts fail, the parcel will be shipped back to our warehouse.

The courier will ask the person who collects the parcel to present a valid identity document.

You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail.

If you are a registered user, you can check the status of your order and the tracking number under order status in your account.

Unfortunately, it is not possible to choose a specific date and time of delivery.

You can contact the delivery courier directly to find out if it is possible to request a specific delivery date.

You can return, exchange or request a refund for any item ordered on new.berberly.com within 14 days of the delivery date.

Items must be returned in their original condition and in their original packaging.

To make a return or exchange request, please follow the instructions below:

1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes, dust bags and other packaging must be returned with the items. It is not possible to return or exchange customized items. This does not affect the customer’s statutory rights.

2. Complete the return request form in the orders and returns section of your account if you are a registered user, or in the customer service section of the website if you do not have an account, to activate the return and refund or exchange process. A confirmation message will be displayed to confirm that the return/exchange request has been completed correctly.

3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed.

4. Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, please contact our customer service team.

5. Contact your courier to arrange pick-up for the package.

6. You can check the status of your return at any time in the customer service section under order status, or in the orders and returns section of your account

7. Your refund will be issued as soon as the return has been received and checked by our warehouse. Berberly reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered (see point 1).

We also remind you that if you decide to return the product without using the provided courier label supplied by Berberly, the return shipping costs will be at your expense and will not be refunded.

In this case, we advise you to entrust the return shipping to a secure courier and retain the receipt as proof of shipping.

If you are a registered user, you can complete the return request form in the returns and exchanges section of your account to activate the return and refund process.

If you are not a registered user, you can go to the returns and exchanges section to activate the return and refund process.

Make sure you have the order number from your order confirmation e-mail because it will be required to complete your return/exchange request.

Items must be returned to the courier within 14 days of the delivery date of your order.

Once we have received your return and checked that all the requirements have been met, you will receive a confirmation e-mail.